At Tovla Jr., we strive to ensure that you and your young chefs are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process.
Eligibility for Returns:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Gift sets and items that are part of a bundle must be returned together in their entirety.
How to Initiate a Return:
- Contact Us: Reach out to our customer service team at mailto:info@tovlajr.com or call us at (305) 925-0110 to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.
- Prepare Your Return: Once your return is approved, package the item(s) securely in the original packaging (if possible). Include your proof of purchase and any other paperwork you received with the order.
- Ship Your Return: We will provide you with a prepaid shipping label. Affix this label to your package and drop it off at the nearest shipping center. Please keep the tracking number for your records.
Refunds:
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
- Shipping charges (if applicable) are non-refundable unless the return is a result of our error.
Exchanges:
- If you would like to exchange an item, please follow the return process and place a new order for the desired item(s).
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at mailto:info@tovlajr.com. We will work quickly to resolve the issue and ensure you receive a replacement or a full refund.
Non-Returnable Items:
- Certain items, such as downloadable products, personalized items, and final sale products, are non-returnable.
We appreciate your business and are here to ensure your experience with Tovla Jr. is as delightful as the products we offer. For any questions or concerns, don't hesitate to reach out to our customer service team.
